Creating passionate users: How to be an expert. This is a topic I feel really strongly about., and it's nice to see that science is on my side.

URL

http://headrush.typepad.com/creating_passionate_users/2006/03/how_to_be_an_ex.html

Description

Short of physical impairment, I don't have a lto of patience for "I can't" in myself or others. "I can't" is simply a cop out way of saying "I'm not willing to put the effort in". There's no shame in that, but call it what it is...

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